This page lists how long Olivenna keeps the main kinds of data, and why. If you want your data removed sooner, see the controls at the end.
Booking and payment records: 7 years
Booking history, payment records, and the audit trail behind them are kept for 7 years. This is the standard window for financial records, and it matches EU and Canadian bookkeeping rules. It also protects you: a payment dispute can arrive years after the original charge, and the record is what lets you show what happened.
Your customers' personal data
Customer personal data is kept until you delete or anonymize it. There is no automatic clock on it. You control this from Settings, under Data and privacy, where a workspace admin can remove or anonymize a customer's details at any time.
When a customer asks to be forgotten, or you anonymize one, we scrub their personal details from the records while keeping the transaction itself intact. The financial record stays for the 7 year window above; the personal information inside it is replaced.
Shorter windows
| What | How long we keep it |
|---|---|
| Sent email records | 90 days |
| Sign in links and one-time codes | Up to 24 hours, then removed automatically |
| A deleted workspace | 90 days before it is permanently purged |
| Booking proof photos with no issue flagged | 72 hours after the booking closes |
| Booking proof photos with an issue flagged | Kept until you delete them |
Your controls
You can delete or anonymize customer data yourself from Settings, under Data and privacy. If you have a legal reason to keep records longer than the windows above, contact us and we will work it out with you.